Frequently Asked Questions

1.  What information should I bring to my office visit?

    Please bring any pertinent prior medical records, immunization records, medications, and current insurance information.  Minors (under 18 years of age) must be accompanied by a parent or guardian.  Otherwise, they must have a signed permission statement from their parent or guardian for treatment.

2.  How do I contact my medical provider when the office is closed?

    If you have a life-threatening emergency, please call 911 and go to the nearest emergency room.  The hospital knows how to contact us.  If your problem is urgent and requires immediate medical advice, we have 24 hour coverage.  Simply call the main line (919-468-6820) and follow the instructions.

3.  Where can I get advice after hours?

    We use HealthLink, which is a UNC nurse staffed after hours advice line.  You can reach them directly at 966-3820 or toll free at 888-267-3675.  This is a free service offered to our patients from 5:00 pm to 8:00 am weekdays and Saturday from 12:00 noon through Monday 8:00 am.

4.  What types of calls are acceptable after hours?

    We do require that prescriptions, referrals, and chronic or non-urgent conditions be discussed during regular office hours.  This helps your provider and their family to be well rested the next day.

5.  Will there be a charge for "after hours" calls?

    Yes, you may incur a fee for this type of phone call that you will be responsible for as your insurance plan does not cover this expense.